Shipping Policy
A legal disclaimer
The explanations and information provided here are intended as general, high-level guidance and do not constitute legal advice. Always seek appropriate legal counsel to create a Shipping Policy that is fully tailored to your business needs and meets all applicable legal requirements.
Shipping Policy - the basics
A Shipping Policy is a legally binding document that sets out your responsibilities as a business and informs your customers of what to expect regarding order fulfillment and delivery. It defines the legal relationship between your store and your customers and describes how various shipping scenarios will be handled.
Having a clear Shipping Policy is good practice:
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It informs your customers about processing and delivery times, costs, and procedures.
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It increases trust in your business by reducing uncertainty about order fulfillment.
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It establishes your obligations and your customers’ rights if issues arise.
What to include in the Shipping Policy
The KITSCHOVA Shipping Policy covers the following:
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Order Processing Time: Orders are processed and dispatched within 1-2 business days of purchase.
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Shipping Timeframes: Standard UK delivery typically takes 3 to 7 business days.
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Shipping Costs: All shipping fees (if any) are disclosed at checkout.
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Domestic and International Shipping: We currently ship within the UK only. (Update if you expand internationally.)
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Order Tracking: Customers will receive tracking details as soon as their order has been dispatched.
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Service Interruptions: In case of delays or disruptions to shipping beyond our control (such as strikes, carrier interruptions, or extreme weather), customers will be promptly notified.
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Contact Information: If you have questions about your order or shipment, contact our support team using the details on our website.